Return Policy

The product must be returned within 15 days from the invoice date for a refund. A return authorization number is required for returns. Shipping must be prepaid and insured.

A 15% restocking fee may apply. This fee does not apply to defective products within 30 days of original purchase date (See products warranty section).

Returns must include the original invoice and be in "as new" resalable condition, in its original packaging with all registration cards, documentation, media, and all other materials enclosed.

iTmove reserves the right to reject any return sent without a valid RMA number or proper packing.

PLEASE NOTE: Our return policy only applies for sales made through iTmove web store or directly with our sales department. If you purchased one of our products through an authorized reseller or dealer, you must contact them to see if they offer a return policy.

iTmove Overview of the Limited Warranty

Summary:

To see the current full Hardware Limited Warranty, click here.

To see the current full Software EULA and Limited Warranty, click here.

Some prdoucts available on iTmove Website, are not manufactured by iTmove, such products are covered by Manufacturers' Warranties. Each product web page shows the manufacturer information. Manufacturers' warranty details are typically available at the manufacturer's website; Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that not covered by iTmove Limited Warranty, must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

WHAT IS COVERED: The limited warranty covers the materials, components, workmanship, and included accessories against defects as described in this agreement.

FOR HOW LONG: For one year after the original date of purchase by the first user. If you receive a replacement of the product during that year, they will be covered for the remainder of the warranty or 30 days, whichever is longer. If the user transfers, sells, lend or lease the product, the remainder of the warranty will apply to the recipient.

WHAT WE WILL DO: iTmove will repair or replace the product at no charge. If the product cannot be repaired, we will refund the amount you paid for the product or the list price set by iTmove at the time of purchase (whichever is lower). In the case of a refund, you must return the product in the original packaging and insure the shipment. You must also return any media and other associated materials to iTmove with proof of purchase to obtain a refund.

Refunds only apply if the product was purchased through iTmove direct sales channels: iTmove web store or iTmove sales department. If you purchased this product from any of our resellers or distributors, contact them directly and ask about their return policy.

WHAT YOU NEED TO DO: Request an RMA number (return merchandise authorization) from iTmove. You need proof of purchase indicating the price paid, seller and date of purchase in order to request any warranty service.

Email: support@itmove.com
Mailing Address:
700 NW Gilman Blvd. Suite 296
Issaquah, WA, 98027
USA

Phone: (206) 388-2939
Fax:     (206) 388-2939

Before contacting support, we strongly recommend you to check our web site at http://itmove.com here you will find the latest support information; drivers, manuals, troubleshooting guides and support forums.

We suggest that you retain your original packing material in the event you need to ship your product. When sending your product include your name, address, phone number, proof of date of purchase, and a description of the operating problem.

NO OTHER WARRANTIES: The limited warranty is the only direct warranty from iTmove. iTmove gives no other express warranties, guarantees or conditions.